Customer care
Everything you need to know before placing your order with TERRA.
We may collect basic information such as name, phone number, email, shipping address, and payment details to process orders and communicate with customers. Personal data is never sold or shared except with shipping or payment providers when necessary.
Ready-stock items require full payment. Custom or made-to-order items require a 50% deposit. Available payment methods are displayed on the website.
•Delivery time depends on product availability and location.
•Estimated delivery time and delivery cost will be provided after order confirmation via WhatsApp.
•Customers must provide accurate shipping information
•You will check every piece with the courier before receiving the order.